The Restaurant Manager directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems -- may establish inventory schedules. Responsible for local marketing initiatives -- may contact prospective customers within the community to build relationships and promote sales. Maintains business records. Exceptional customer service is a major component of this position. This is a full-time, non-exempt position.
RESPONSIBILITIES AND DUTIES:
- Oversee all restaurant operations including excellent food quality, guest service, staff friendliness, and restaurant cleanliness.
- Complete and post the staff work schedules.
- Recruit, reward and terminate staff as needed.
- Communicate change of food preparations formulas, standards, etc. to staff.
- Ensure that all local and national health and food safety codes are maintained, and company safety and security policy are followed.
- Maintain business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.
- Support local and national marketing initiatives.
- Identify and contact prospective customers to promote sales.
- Plan special events and promotions.
- Complete University of SUBWAY® courses as directed
- Constantly lead by example the highest standards of operations and customer service.
- Ability to hire quality candidates
- Demonstrate good time management, planning and organizational skills and ability to successfully manage multiple tasks.
- Exemplary and successful restaurant operation practices including food and labor costs, with the ability to increase sales and profit
- Excellent interpersonal skills, including professionalism in leading, coaching and developing strong team members and creating positive customer experiences
- Demonstrate a “can do” positive, productive, friendly and upbeat team spirit. Ability to take your job seriously, but not yourself too seriously!
- Outgoing and enthusiastic approach to customer service and the entire guest experience.
- Proven track record of excellent management skills.
- Must be able to work in any area of the restaurant when needed.
- Able to work varied schedules including days, evenings and/or weekends.
- A minimum of two (2) years’ experience supervising and training staff in a restaurant environment.
- High school diploma or equivalent
- Ability to read, write and communicate effectively
- Requires bending, standing, and walking the entire workday.
- Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
- Duties, Responsibilities, and/or Activities may change at any time, with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Where it All Began
The Subway® story began in 1965 when 17-year-old Fred DeLuca asked his family friend, Dr. Peter Buck, a nuclear physicist, for advice on how to pay his college tuition. With an idea to open a submarine sandwich shop and an initial $1,000 investment from Dr. Buck, the two formed a business partnership that would ultimately change the landscape of the quick service restaurant industry.
The partners opened their first restaurant in Bridgeport, Connecticut, in August of 1965, where they served freshly-made, customizable and affordable sandwiches to local guests.
Creating a Strong System
By 1974, Fred and Dr. Buck owned and operated 16 submarine sandwich shops throughout Connecticut. But, to take the brand even further and reach their 32-restaurant goal in time, the pair decided to begin franchising — a business model that launched the Subway® brand into a period of incredible growth and popularity.
Guiding Principles
- Always provide exceptional service to valued guests
- Offer high-quality, flavorful menu options at a great value
- Never stop evolving to improve the Subway® brand
Subway® Today
Today, Subway® has grown to become one of the world’s largest restaurant brands, serving customizable and signature sandwiches, wraps and salads to millions of guests, across more than 100 countries in more than 37,000 restaurants every day. Subway® restaurants are owned and operated by a franchisee network that includes more than 20,000 dedicated entrepreneurs and small business owners – who are all committed to delivering the best guest experience possible in their local communities.
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